Customer Engagement

The single greatest impact on a company’s revenue is the level of engagement by its customers. Ultimately this plays out in acquiring new customers, retaining your customer base and expanding your product portfolio. Incentium uses a powerful tool set to expand engagement in all three areas.

We have seen a huge increase in responses to incentives when the incentive facilitates choice on the part of the recipient. Incentium incentives use this fact by facilitating CHOICE and as a result focus the incentive on what truly motivates each recipient on an individual level.

Leverage your brand throughout the entire incentive process and through messaging let the incentive recipient know why they received the rewards at every turn. Incentium facilitates the ongoing use and development of your brand by using it in every communication with your customers.

With 4-6 engagement touches per redemption, Incentium incentives thank a recipient every time. Incentium incentive recipients receive their reward with your thanks, while they have a wonderful online “shopping” experience selecting their reward and then receiving their selection at their home. All this is then followed by the use of their selection for themselves or family and friends. Every step of the process says thank you which motivates them to repeat the behavior that produced the Incentium incentive.

• Customer Acquisition
• Customer Loyalty
• Customer/Product Rebates